FREQUENTLY ASKED QUESTIONS

WHY SHOULD I BUY AT DIRECT BOATS?
At Direct Boats, we ship your items directly from the factory to your home. This avoids expensive warehousing costs, and the savings are passed on to you. We also ship so many boats, that our freight is cheaper, see the drop down boxes. Not only is there great prices, we have boat sale specialists standing by to offer expert assistance to make sure you get the boat that is right for you. Periodically, we offer factory discounted boats, providing you with even greater savings. These discounts reflect mark-downs from regular prices on select items for a limited-time. Also, most of our competition buy their way around the yahoo rating system, we don't, we have top service and we work hard to keep it. Because the manufacturers change our prices periodically, they are subject to change without notice.
In total, we think you'll find shopping at DirectBoats.com a convenient, time saving, fun way to shop...and a great way to save money too!

HOW CAN I PAY FOR MY ORDER?
We currently accept Visa and MasterCard. We can also accept a wire transfer, check or money order. Please mail to DirectBoats.com, P.O. Box 6406 Americus, GA 31709.

DO YOU CHARGE SALES TAX?
DirectBoats.com is located in Georgia and must collect 6% sales tax from customers residing in Georgia. If you live in another state, it is up to you to comply with applicable sales tax regulations in your state.

WHAT IF I CHANGE MY MIND AFTER I ORDER?
Regular orders may be cancelled without penalty within 24 hours. Cancellations accepted after this period will incur a cancellation charge and possibly a factory restocking fee.

WHAT ABOUT DELIVERY?
*Delivery Time: The average factory lead time is two weeks. Some factories have boats in stock at the back door, so they ship boats immediately. If you need an estimated delivery time when you order your merchandise, please call. While we try to meet or beat these times, such estimate are always subject to manufacturers' production and scheduling changes. If you require after business hours delivery, extra delivery charges may apply. DirectBoats.com cannot be responsible for manufacturers' freight carrier delays.
*Delivery Costs: Delivery charges are not included in the price of the products, however, you can find them in the Drop Down Menu (Shipping) located next to the order button for each boat. If there is no box, freight will be calculated after you enter your address in the order area. If a special delivery arrangement is required, additional charges may apply. Please note that ordering multiple boats from the same manufacturer can decrease your shipping cost, call for quantity discounts. Also call about international orders or those to be shipped anywhere outside the Continental US. We can accept orders from military personnel only with a specific address within the Continental US; unfortunately we cannot arrange delivery to APO addresses.
*Arranging Delivery: On larger items, a motor freight company will contact you when your product is ready to leave your local terminal. Customers located in remote areas may have longer transit times. Also All UPSable goods ship ground, unless changed by customer.

WHAT IF I HAVE A MISSING OR DAMAGED PART?
Fill out this form and we will order  a new part for you.

WHAT IF MY BOAT IS DAMAGED WHEN IT ARRIVES?
 Inspect the boat thoroughly upon delivery. Write on the bill of laden before the freight company driver leaves, the nature of the damage and/or if any components are missing. If possible take pictures, and attach them in an email so we can have a complete damage report on file. Click Here for the form.

HOW DO I REGISTER MY BOAT?
Follow this link to view generalized instructions Boat Registration Instructions

WHAT IF I JUST DON'T LIKE IT?
Direct Boats wants you to be satisfied with your purchase. Take up to a week to decide if it's right for you. If you are unhappy with your purchase, and the boat is undamaged; for a 15% restocking fee and freight costs, you can return the boat. Rewrap it in the original packaging, and call for return instructions.
Misprints
Misprints sometimes happen, especially during the fall when model year changes effect every product in the site. Misprints are unintentional and subject to change. If you suspect something is not correct on the site, be it price or description please let us know.

OUR COMMITMENT TO YOU:
At Direct Boats we understand that problems occasionally occur with orders and deliveries. Our commitment is to provide the best, hassle-free resolution if such problems occur. Your experience with Direct Boats should always prove just how much we value your business and your time.
NO SALES TAX! (except Georgia). Excellent freight rates.
Call FREE to speak to a boat sales specialist.1-877-924-8155 M-F 9-6 EST.

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